Política de frete

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

Countries: We currently ship within the United Kingdom.
Future Expansion: Expansion to other European countries and international destinations is being considered.

SHIPPING COSTS

Within the United Kingdom: Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.

LOGISTICS AND TRANSPARENCY

To provide you with a curated selection of high-quality contemporary fashion, Ellowena operates using an efficient and transparent logistics model.

Shipping Origin: Our products are dispatched directly from our international partner distribution centres to your address in the United Kingdom.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
Weekend Orders: Orders placed on weekends are processed on the next business day.

TRANSIT TIME

Estimated Delivery Time: 5–7 business days.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and courier delays.
Total Delivery Time: 6–9 business days (processing + shipping).

SHIPPING PROCESS

Reliable Courier Services: We ship via Royal Mail, DHL, and FedEx.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We use sustainable packaging materials whenever possible.

TRACKING INSTRUCTIONS

Tracking Information: After purchase, you will receive an email with tracking details, including the courier’s name and tracking number.
Questions: Our support team is available to assist with any questions about your order.

MISSING ITEMS PROCEDURE

Reporting Missing Items: Contact our customer service within 7 days of receiving your package at contact@ellowena.com.
Resolution: We will send a replacement or issue a refund as quickly as possible.

RETURN POLICY

Returns: Accepted within 30 days of delivery date.
Conditions: Items must be unused, undamaged, and returned in original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
Refund: Processed within 14 days after receiving the return, refunded to the original payment method.

RESTOCKING FEE

No Restocking Fee: Ellowena does not charge any restocking fees.

RETURN DELIVERY COSTS

Defective Products: No cost to the customer (if the product is incorrect, defective, or damaged by the carrier).
Customer Remorse: Customer is responsible for return shipping (e.g., wrong item ordered, size issues, or change of mind).