Privacy policy
Updated on 26-08-2025
Ellowena (“we”, “our” or “us”) is a trading name of Forvani Ltd, registered in England and Wales (Company Number: 16511557). Our registered office is located at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK.
We are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Ellowena / Forvani Ltd.
This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
INFORMATION WE COLLECT
We may collect the following information:
Name / Username
Phone number
Email address
Mailing and billing addresses
HOW WE USE THE INFORMATION
Order Processing: To process and fulfill your orders.
Customer Support: To provide customer service and assistance.
Service Improvement: To improve our website and services.
Communications: To send order updates and promotional offers.
Legal Compliance: To comply with applicable laws and regulations.
SHARING OF INFORMATION
Service Providers: We share data with trusted partners such as payment gateways, couriers, and hosting providers.
Affiliates and Business Partners: Data may be shared within our corporate structure when necessary.
Legal Authorities: Information may be disclosed when required by law or legal process.
We do not sell your personal information.
EMAIL USAGE
By providing your email, you agree to receive communications regarding your orders and promotional updates. You may unsubscribe at any time through the unsubscribe link included in our emails.
DATA RETENTION
We retain your data only as long as necessary to provide services and comply with legal obligations. Once data is no longer needed, it will be securely deleted or anonymized.
SECURITY
We use SSL encryption, secure payment gateways, and industry-standard safeguards to protect your personal data.
INTERNATIONAL TRANSFERS
Your data may be transferred outside the United Kingdom in compliance with UK GDPR and international data protection laws.
YOUR RIGHTS (UK GDPR)
You have the right to:
Access your personal data.
Correct or Delete your personal data.
Restrict or Object to the processing of your data.
Request Data Portability.
To exercise these rights, contact us at contact@ellowena.com.
COOKIES
We use cookies to improve functionality and personalize your experience. You may disable cookies in your browser settings, but some features may not work correctly.
CHILDREN’S PRIVACY
Our services are not directed to children under 13 years old. We do not knowingly collect data from minors.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
GOVERNING LAW
This Privacy Policy is governed by the laws of England and Wales.
CONTACT INFORMATION
Trading Name: Ellowena (a trading name of Forvani Ltd)
Company Name: Forvani Ltd
Company Number: 16511557
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Email: contact@ellowena.com
Phone: + 44 20 39960834
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (UK time)