Privacy Policy

Last updated: 16 October 2026

Forvani (“we”, “our”, “us” or “Forvani”) is operated by Forvani Ltd, a company registered in England and Wales under Company Number 16511557.

Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

This Privacy Policy explains how Forvani Ltd collects, uses, stores and protects your personal information when you visit our website, make a purchase, contact us or otherwise use our services.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Forvani, we may collect the following categories of personal information:

Identity Information

• Full name

• Username or account information, where applicable

Contact Information

• Email address

• Telephone number

• Billing address

• Shipping address

Order and Transaction Information

• Products purchased

• Order history

• Payment status

• Delivery information

• Refunds and returns

Payment Information

Payments are processed through secure third-party payment providers.

We generally do not directly store complete credit or debit card details.

Technical Information

• IP address

• Browser type

• Device information

• Operating system

• Website activity

• Cookies and similar technologies

Marketing Information

• Marketing preferences

• Email subscription status

• Interaction with our advertisements and marketing communications

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

• Place an order on our website;

• Create or use an account;

• Subscribe to marketing communications;

• Contact our customer support team;

• Participate in promotions or surveys;

• Browse or interact with our website;

• Interact with our advertisements.

Certain information may also be collected automatically through cookies, pixels and similar technologies.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

Order Processing

To process payments, confirm orders, arrange delivery and provide information relating to your purchase.

Customer Support

To respond to questions, requests, returns, refunds and other customer service matters.

Website and Service Improvement

To understand how customers interact with our website and improve our products, website, services and customer experience.

Fraud Prevention and Security

To help detect and prevent fraudulent transactions, abuse and security threats.

Marketing and Advertising

Where permitted by law, we may use your information to send promotional communications or to measure and improve our advertising campaigns.

Legal and Regulatory Compliance

To comply with applicable legal, accounting, tax and regulatory requirements.

4. OUR LEGAL BASES FOR PROCESSING

Under applicable UK data protection law, we rely on one or more of the following legal bases when processing personal information:

Contract: When processing is necessary to fulfil your order or provide a service you have requested.

Legal Obligation: When we are required to process information to comply with applicable laws or regulations.

Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms. This may include fraud prevention, website security and service improvement.

Consent: Where you have provided consent, including for certain marketing activities, cookies or similar technologies where consent is required.

You may withdraw your consent at any time where processing is based on consent.

5. HOW WE SHARE YOUR INFORMATION

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

• Payment processors;

• E-commerce and website platforms;

• Shipping and logistics providers;

• Warehousing and fulfilment partners;

• Customer service providers;

• Email and communications platforms;

• Analytics providers;

• Advertising and marketing platforms;

• IT, cloud hosting and security providers;

• Professional advisers such as accountants and legal advisers.

We may also disclose personal information where required by law, court order or regulatory authority.

Forvani Ltd does not sell your personal information.

6. ADVERTISING AND ANALYTICS

We may work with third-party advertising and analytics providers to understand website usage, measure advertising performance and deliver relevant advertising.

These providers may use cookies, pixels or similar technologies, subject to applicable consent requirements.

Depending on your consent preferences, information regarding your browsing activity may be shared with advertising or analytics providers.

You can manage applicable cookie preferences through the cookie controls available on our website.

7. EMAIL MARKETING

Where permitted by applicable law, we may send you promotional emails regarding Forvani products, offers, launches and other updates.

You can unsubscribe from marketing communications at any time by clicking the Unsubscribe link included in our promotional emails.

Unsubscribing from marketing emails will not prevent us from sending essential communications relating to your orders, transactions or customer service requests.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for our website to function correctly.

Other cookies may be used for purposes such as:

• Analytics;

• Personalisation;

• Advertising;

• Measuring campaign performance;

• Remembering your preferences.

Where required by applicable law, non-essential cookies will only be used after you have provided the appropriate consent.

You can manage your preferences through our cookie consent tools and, where applicable, through your browser settings.

Please refer to our Cookie Policy for further information.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, tax, accounting and regulatory requirements.

Different categories of information may be retained for different periods.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

10. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps designed to ensure that the information receives an appropriate level of protection in accordance with applicable UK data protection requirements.

This may include reliance on applicable adequacy regulations, contractual safeguards or other legally recognised transfer mechanisms.

11. DATA SECURITY

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include:

• SSL/TLS encryption;

• Secure payment providers;

• Access controls;

• Secure hosting infrastructure;

• Appropriate administrative and technical safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;

• Correct inaccurate or incomplete personal information;

• Request deletion of your personal information in certain circumstances;

• Restrict processing of your personal information;

• Object to processing in certain circumstances;

• Request data portability where applicable;

• Withdraw consent where processing is based on consent;

• Object to direct marketing at any time.

To exercise any of these rights, please contact us using the details provided below.

We may need to verify your identity before completing certain requests.

13. COMPLAINTS

If you have concerns regarding how we process your personal information, please contact us first so that we can try to resolve the matter.

You may also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the United Kingdom's data protection supervisory authority.

14. CHILDREN'S PRIVACY

Our website and services are intended for a general audience and are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where parental consent or another lawful basis would be required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

15. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies or legal requirements.

Any updated version will be published on this page together with the revised Last Updated date.

We recommend reviewing this Privacy Policy periodically.

17. GOVERNING LAW

This Privacy Policy and matters relating to the processing of personal information by Forvani Ltd are subject to applicable laws of the United Kingdom, including applicable data protection legislation.

18. CONTACT US

If you have questions regarding this Privacy Policy, your personal information or your data protection rights, please contact us:

Company: Forvani Ltd
Trading Name: Forvani 
Company Number: 16511557
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: help@forvanistore.com
Customer Service Hours: Monday to Friday, 9:00 am – 6:00 pm (UK time)
Official Site: forvanistore.com