Refund policy

Return, Refund & Warranty Policy

Last updated: 16 October 2026

Welcome to Forvani.

This Return, Refund & Warranty Policy applies to purchases made through our official website, https://forvanistore.com, operated by Forvani Ltd, a company registered in England and Wales under Company Number 16511557.

At Forvani, we are committed to providing quality products, reliable customer service and a straightforward shopping experience.

We offer a 15-day change-of-mind return policy and a 90-day limited product warranty, subject to the conditions outlined below.

Nothing in this policy affects your statutory consumer rights.

1. CONTACT INFORMATION

For questions about returns, refunds, cancellations or warranty claims, please contact our customer support team.

Email: [Forvani customer support email]
Website: https://forvanistore.com
Customer Service Hours: Monday to Friday, 9:00 am – 6:00 pm (UK time)

Company: Forvani Ltd
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

2. OUR 15-DAY RETURN POLICY

We want you to feel completely confident when shopping with Forvani.

If you are not satisfied with your purchase or simply change your mind, you may request a return within 15 days of receiving your order, without providing a reason.

For returns made under our voluntary change-of-mind policy, the following conditions apply:

The product must be unused and undamaged.
The product must be in its original condition.
All original accessories and included components must be returned.
The original packaging should be included where reasonably possible.
Proof of purchase or an order number must be provided.
The product must not fall within an applicable return exception.

These conditions apply to our additional voluntary returns policy and do not restrict statutory cancellation rights.

Statutory Cancellation Rights

For eligible purchases made online by UK consumers, the law generally provides 14 days after delivery to notify us of cancellation, followed by a further 14 days to return the goods.

Customers exercising statutory cancellation rights may inspect goods as they would in a physical shop, subject to applicable restrictions and legally permitted deductions.

Our voluntary 15-day return period does not shorten or replace these rights.

3. HOW TO REQUEST A RETURN

To initiate a return, please follow the steps below.

Step 1 – Contact Our Customer Support

Contact our customer support team within the applicable return period.

Please provide:

Your full name;
Your order number;
The product you wish to return;
Your reason for returning the product, if you wish to provide one;
Photographs or videos, if the product is damaged or defective.

Step 2 – Receive Return Instructions

Our customer support team will provide the relevant return instructions, including the designated return address.

If applicable, we may provide a prepaid return label.

Step 3 – Send Your Return

Securely package the item, including its accessories and components.

We recommend using a tracked shipping service and retaining proof of postage.

For statutory cancellations, products must generally be sent back within 14 days of notifying us of cancellation.

For returns under our voluntary 15-day policy, please follow the shipping deadline provided by our customer support team.

4. RETURN SHIPPING COSTS

Defective, Damaged or Incorrect Products

If your product arrives damaged, defective or different from what you ordered, Forvani will cover reasonable return shipping costs where required under applicable law or our commercial warranty.

We may provide a prepaid shipping label or arrange another suitable return method.

Change-of-Mind Returns

If you wish to return an item because you changed your mind, ordered the wrong product or no longer need it, you will generally be responsible for the direct return shipping costs.

This applies where the customer has been informed of such costs before purchase and where permitted by law.

Restocking Fees

Forvani does not charge restocking fees.

5. OUR 90-DAY PRODUCT WARRANTY

Forvani stands behind the quality of its products.

We provide a 90-day limited commercial warranty covering eligible manufacturing defects on products purchased directly through https://forvanistore.com.

The warranty begins on the date the product is delivered.

What Is Covered?

Our warranty covers verified manufacturing defects occurring during normal, intended use, including:

Manufacturing defects;
Faulty internal components;
Manufacturing-related electronic malfunctions;
Product failures caused by manufacturing faults;
Other verified defects in materials or workmanship.

What Is Not Covered?

Our commercial warranty does not cover:

Accidental damage, drops or impacts;
Misuse, negligence or improper handling;
Unauthorised repairs or modifications;
Damage resulting from use outside the product's intended purpose;
Damage caused by liquids beyond the product's stated water resistance rating;
Normal wear and tear;
Damage resulting from failure to follow product instructions.

These exclusions apply only to the voluntary warranty and do not restrict statutory consumer rights.

Warranty Resolution

If a manufacturing defect is confirmed during the warranty period, Forvani will offer an appropriate resolution, which may include:

Repairing the product;
Providing a replacement;
Issuing a refund if repair or replacement is not reasonably available.

Reasonable return shipping costs for valid warranty claims will be covered by Forvani.

Important: This 90-day commercial warranty is provided in addition to your statutory rights. Legal rights relating to faulty or misdescribed goods may extend beyond 90 days.

6. HOW TO MAKE A WARRANTY CLAIM

If your product develops a fault within 90 days of delivery, please contact our customer support team.

To help us process your claim, please provide:

Your order number;
A description of the problem;
Photographs or a short video showing the issue, where reasonably available;
Any other relevant information requested to assess the fault.

Our support team will review your request and provide further instructions.

We may request that the product be returned for inspection where reasonably necessary.

Approved warranty claims will be resolved in accordance with the terms of this warranty and applicable law.

7. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective, please contact us as soon as reasonably possible.

We recommend reporting visible delivery damage within 48 hours to help us investigate the issue with the courier.

However, this recommended reporting period is not a mandatory deadline and does not limit your statutory rights or our applicable warranty obligations.

Where possible, please provide photographs of the damaged product and packaging.

Depending on the circumstances, we may offer a repair, replacement or refund.

Under applicable UK consumer law, customers may have a short-term right to reject faulty goods within 30 days, as well as additional remedies after that period.

8. INCORRECT PRODUCTS RECEIVED

If you receive a product different from the one you ordered, please contact our customer support team.

We will investigate and arrange an appropriate resolution.

Where Forvani has supplied an incorrect item, we will cover reasonable return shipping costs and arrange delivery of the correct product or issue an appropriate refund.

9. ORDERS THAT HAVE NOT ARRIVED

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the shipment with the relevant courier or fulfilment partner.

If the shipment is confirmed lost or cannot be delivered, we will offer an appropriate replacement or refund.

Responsibility for goods lost before delivery will be determined in accordance with applicable consumer law.

10. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

Before Dispatch

We will make reasonable efforts to cancel your order before it is dispatched.

If cancellation is successful, a refund will be issued to your original payment method.

After Dispatch

If an order has already been dispatched, you may still exercise any applicable statutory cancellation rights.

Eligible products may also be returned under our voluntary 15-day policy, subject to its conditions.

11. REFUND PROCESSING

Once a returned product has been received, we will review the return in accordance with this policy and applicable law.

Refund Processing Time

We aim to process eligible refunds within 7 business days after receiving the returned item or sufficient proof of return, where applicable.

For statutory cancellations, we will comply with the applicable legal refund deadlines, generally no later than 14 days after receiving the returned goods or sufficient evidence that they have been sent back.

Refund Method

Refunds will be issued to the original payment method unless otherwise agreed and permitted by law.

Original Shipping Costs

For eligible statutory cancellations, refunds will include the cost of standard delivery where legally required.

Additional charges for premium or express delivery may not be refundable where permitted by law.

When Will I Receive My Refund?

After the refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.

12. PRODUCT CONDITION AND INSPECTION

Returned items may be inspected to determine their condition and eligibility for a refund.

For voluntary returns under our 15-day policy, products must meet the conditions outlined in Section 2.

For statutory cancellations, customers may handle products as reasonably necessary to establish their nature, characteristics and functioning.

Where permitted by law, a deduction may be made for diminished value caused by handling beyond what is necessary for this purpose.

Missing or damaged original packaging does not automatically remove statutory cancellation rights.

13. RETURN EXCEPTIONS

Certain products may be excluded from change-of-mind returns where permitted by applicable law.

Examples include:

Personalised or custom-made products;
Sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed, where the legal exception applies;
Other items covered by legally recognised cancellation exceptions.

For hygiene-sensitive electronic products, including certain in-ear headphones and earbuds, return eligibility will depend on the product's characteristics, sealing and applicable legal requirements.

These exceptions do not affect your rights regarding defective, damaged or incorrectly described goods.

14. RETURN ADDRESS

Customers must contact our customer support team to receive the appropriate return instructions and designated return address.

Please do not send products to our registered office unless specifically instructed.

Our registered office in London is our official corporate correspondence address and is not necessarily a returns processing facility.

Return locations may vary depending on the product, destination and fulfilment arrangements.

Any mandatory information about return shipping costs and procedures will be made available in accordance with applicable consumer protection laws.

15. INTERNATIONAL RETURNS

Forvani serves customers in multiple countries.

Return procedures and statutory consumer rights may differ depending on the customer's location.

Our voluntary 15-day change-of-mind return policy and 90-day commercial warranty apply to eligible purchases made through our official website, subject to their stated conditions.

Customers outside the United Kingdom may benefit from additional mandatory rights under applicable local consumer protection laws.

Where those rights provide greater protection, they will not be restricted by this policy.

International customers should contact our support team for the appropriate return arrangements.

16. RETURN SHIPPING AND TRACKING

We recommend that customers use a reliable and trackable shipping service when returning products.

The designated courier may vary depending on the destination and return arrangements.

If Forvani provides a prepaid return label, please follow the instructions included with it.

Customers should retain proof of postage until their return has been completed.

17. STATUTORY CONSUMER RIGHTS

This policy does not exclude, restrict or replace any statutory consumer rights that cannot lawfully be limited.

For customers in the United Kingdom, relevant legislation includes:

The Consumer Rights Act 2015;
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Under UK consumer law, goods must generally be of satisfactory quality, fit for purpose and as described.

Our voluntary return policy and commercial warranty provide additional benefits and do not replace statutory remedies.

Other mandatory consumer protection laws may apply depending on the customer's location.

18. CHANGES TO THIS POLICY

Forvani reserves the right to update this Return, Refund & Warranty Policy to reflect changes in our operations, services or applicable legislation.

Any changes will be published on this page with an updated revision date.

Changes will not retrospectively remove statutory rights or contractual rights established at the time of purchase.

19. COMPANY INFORMATION

Trading Name: Forvani
Legal Company Name: Forvani Ltd
Company Number: 16511557
Registered in: England and Wales
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Official Website: https://forvanistore.com
Customer Support Email: support@forvanistore.com
Customer Service Hours: Monday to Friday, 9:00 am – 6:00 pm (UK time)