Shipping policy

Shipping Policy

Last updated: 16 October 2026

Welcome to Forvani.

At Forvani, we are committed to providing a smooth, reliable and transparent shopping experience for customers around the world.

This Shipping Policy explains how orders are processed, dispatched, tracked and delivered when purchasing through our official website, https://forvanistore.com.

Our store is owned and operated by Forvani Ltd, a company registered in England and Wales under Company Number 16511557.

1. WORLDWIDE SHIPPING

We offer FREE worldwide shipping on all orders.

Forvani delivers to supported destinations worldwide, including:

United Kingdom
European countries
United States and Canada
South America
Asia
Australia and New Zealand
Other supported international destinations

Shipping availability may vary due to local regulations, courier restrictions or delivery service coverage.

If we are unable to deliver to your selected destination, we will notify you and provide an appropriate resolution, including a full refund if payment has already been collected.

2. SHIPPING COSTS

Standard Worldwide Shipping: FREE

We offer complimentary standard shipping on all orders, with no minimum purchase requirement.

There are no standard shipping fees charged by Forvani, regardless of the supported delivery destination.

No Hidden Shipping Charges

We aim to ensure that the total amount payable is clearly displayed before you complete your purchase.

Applicable delivery, tax and import arrangements are explained in this policy and during checkout.

3. CUSTOMS DUTIES AND IMPORT TAXES

Forvani covers applicable customs duties and import taxes associated with delivering your order.

Our goal is to ensure that customers can shop internationally without unexpected import charges.

Where customs duties, import VAT or other mandatory import charges apply to an order, these costs will be borne by Forvani.

Customers will not be required to pay additional import charges beyond the final purchase amount agreed at checkout.

If a courier or customs authority requests payment of an import charge relating to your order, please contact us at support@forvanistore.com before making payment.

Our customer support team will assist with the matter and arrange an appropriate resolution.

Any applicable local tax reporting and customs procedures will be handled in accordance with the relevant regulations.

4. SHIPPING ORIGIN AND FULFILMENT

Forvani is a UK-registered brand working with international fulfilment and logistics partners.

To serve customers worldwide, our products may be dispatched directly from international partner distribution centres.

The country of dispatch may vary depending on:

Product availability;
Inventory location;
Delivery destination;
Fulfilment partner;
Shipping route.

As a result, orders may be shipped from an international distribution centre rather than directly from the United Kingdom.

All orders remain subject to Forvani's customer service standards and applicable consumer protection requirements.

5. ORDER PROCESSING TIME

We aim to process orders efficiently so that they can be dispatched as quickly as possible.

Order Processing Time: 1–2 business days

Orders are generally processed Monday to Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing includes payment verification, order preparation, packaging and handover to the relevant shipping provider.

Once your order has been dispatched, you will receive a shipping confirmation email.

6. ESTIMATED DELIVERY TIMES

Delivery times vary depending on the destination country, dispatch location, shipping route and local courier services.

Regional Delivery Estimates

United Kingdom: Delivery estimates are provided during checkout or on the relevant product page.

Europe: Delivery estimates are provided during checkout or on the relevant product page.

United States and Canada: Delivery estimates are provided during checkout or on the relevant product page.

Australia and New Zealand: Delivery estimates are provided during checkout or on the relevant product page.

Other International Destinations: Delivery estimates are provided during checkout or on the relevant product page.

Total Delivery Time

The total estimated delivery period consists of:

Order Processing: 1–2 business days

Shipping Transit: Varies by destination

Delivery estimates are calculated using business days unless otherwise specified.

Estimated delivery dates are not guaranteed unless a specific delivery commitment has been agreed.

We will comply with applicable consumer protection requirements relating to delivery deadlines.

For UK consumer purchases, where no different delivery period has been agreed, goods must generally be delivered within 30 days after the contract is formed.

7. SHIPPING CARRIERS

Forvani works with international logistics and delivery providers to ensure reliable worldwide shipping.

The assigned shipping carrier may vary depending on the destination, fulfilment centre and selected delivery route.

Final delivery may be carried out by a local postal or courier service.

Customers will receive available shipping and tracking information once their order has been dispatched.

8. ORDER TRACKING

We want you to stay informed throughout the delivery process.

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

This may include:

Your order number;
Your tracking number;
The assigned shipping carrier;
A link to track your parcel.

Tracking information may take some time to become active after dispatch.

International shipments may also experience temporary gaps between tracking updates.

If you need assistance tracking your order, please contact support@forvanistore.com.

9. DELIVERY DELAYS

While we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Possible causes include:

Customs clearance procedures;
Severe weather conditions;
Public holidays;
International transport disruptions;
Courier operational delays;
Incorrect delivery information;
Other circumstances outside our reasonable control.

If your order experiences a significant delay, please contact our customer support team.

We will investigate the shipment and provide an appropriate resolution.

Your statutory rights regarding delayed delivery remain unaffected.

10. LOST OR MISSING PACKAGES

If your order has not arrived within the expected timeframe, please contact us at support@forvanistore.com.

Our customer service team will investigate the shipment with the relevant logistics provider.

If a package is confirmed lost before delivery, Forvani will arrange an appropriate replacement or refund.

Where required by applicable consumer law, responsibility for the goods remains with Forvani until the customer or their designated recipient receives them.

11. DAMAGED PRODUCTS DURING DELIVERY

We aim to ensure that our products are securely packaged for transportation.

If your order arrives damaged, please contact our customer support team as soon as reasonably possible.

To help us investigate, please provide:

Your order number;
Photographs of the damaged product;
Photographs of the packaging, where available;
A brief description of the issue.

We recommend reporting visible delivery damage within 48 hours where practical.

However, this is not a mandatory reporting deadline and does not restrict your statutory rights or applicable warranty protections.

Where a product is damaged before delivery, we will provide an appropriate remedy in accordance with applicable law and our Return, Refund & Warranty Policy.

12. INCORRECT OR INCOMPLETE DELIVERY ADDRESSES

Customers are responsible for providing accurate and complete delivery information during checkout.

If you notice an error in your delivery address, please contact us as soon as possible.

Email: support@forvanistore.com

We will make reasonable efforts to correct the information before dispatch.

Once an order has entered the shipping network, address changes may no longer be possible.

If a delivery fails because of incorrect or incomplete customer-provided information, additional arrangements may be necessary.

Any additional charges will be handled in accordance with applicable law and previously disclosed terms.

13. MULTIPLE SHIPMENTS

Some orders may contain products dispatched from different distribution centres.

In these situations, your order may arrive in multiple packages.

Each parcel may have a separate tracking number.

You will not be charged additional standard shipping fees for split shipments.

14. ORDER CANCELLATIONS

If you wish to cancel an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to cancel the order before dispatch.

If your order has already been dispatched, any applicable statutory cancellation rights and return procedures will apply.

Please refer to our Return, Refund & Warranty Policy for further information.

15. RETURNS AND REFUNDS

At Forvani, we want our customers to shop with confidence.

We offer a 15-day voluntary change-of-mind return policy for eligible purchases.

If you are not satisfied with your purchase, you may request a return within 15 days of receiving your order.

For returns under this voluntary policy:

Products must meet the applicable return conditions;
Change-of-mind return shipping costs are generally the customer's responsibility, where disclosed and permitted by law;
Defective, damaged or incorrect items will be handled according to applicable consumer rights;
No restocking fees will be charged.

Statutory cancellation rights remain unaffected.

For further details, please refer to our Return, Refund & Warranty Policy.

16. 90-DAY PRODUCT WARRANTY

We stand behind the quality of our products.

Forvani provides a 90-day limited commercial warranty covering eligible manufacturing defects.

The warranty begins on the date the product is delivered.

If your product develops a covered manufacturing fault within the warranty period, please contact our support team.

Approved warranty claims may be resolved through repair, replacement or refund.

This commercial warranty is provided in addition to, and does not replace, your statutory consumer rights.

Full warranty terms are available in our Return, Refund & Warranty Policy.

17. CUSTOMER SERVICE

Our customer support team is available to assist with questions about orders, tracking, shipping and delivery.

Email: support@forvanistore.com
Website: https://forvanistore.com
Customer Service Hours: Monday to Friday, 9:00 am – 6:00 pm (UK time)

We aim to provide clear and helpful support throughout your shopping experience.

18. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy periodically to reflect changes in our fulfilment operations, shipping arrangements or applicable legislation.

Any updates will be published on this page together with a revised date.

Changes will not retrospectively remove statutory rights or contractual rights established under existing purchases.

19. COMPANY INFORMATION

Trading Name: Forvani
Legal Company Name: Forvani Ltd
Company Number: 16511557
Registered in: England and Wales
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Official Website: https://forvanistore.com
Customer Support Email: support@forvanistore.com
Customer Service Hours: Monday to Friday, 9:00 am – 6:00 pm (UK time)